Processing Times

Sale, closeout models, apparel, eyewear, small parts, and innersoles: please allow 5–7 business days for your order to be processed. Tracking information will be sent to the email address used at checkout once your order has shipped.

Shipping Services

O2C Cycling ships using FedEx, TNT, DHL, DPD and USPS. In certain regions, other local courier services may be used when more suitable.
Please note that we are unable to ship to U.S. Post Office Boxes, APO, or FPO addresses.

Estimated Delivery Times

Delivery times vary depending on destination; however, most O2C Cycling online orders are delivered within 2–14 business days after tracking information is issued.

O2C Cycling makes every effort to ensure your order is delivered as efficiently as possible by covering standard import duties, customs, and taxes where applicable. Please note that O2C Cycling cannot reimburse any additional fees or surcharges that may be imposed by local authorities during delivery.

Some U.S. banks may apply an additional foreign transaction fee when processing payments to merchant accounts located outside the United States.
Please note that this charge is imposed by your bank and is not controlled or collected by O2C Cycling.
We recommend verifying with your financial institution in advance to understand whether such fees may apply before completing your purchase.

O2C Cycling offers worldwide shipping with a few exceptions.

In rare cases, we may be unable to deliver to certain destinations due to carrier or customs restrictions. If this occurs, you will be notified and may need to provide an alternative delivery address within an available shipping region.

All available shipping locations are displayed and confirmed during checkout.

Yes — O2C Cycling offers free shipping on orders over USD $180 to the United States and Canada.

All orders shipped to these regions are delivered duty and tax paid (DDP), meaning duties and import taxes are included in the final purchase price.

Yes — O2C Cycling offers free shipping on orders over €160 within Europe.

All European orders are delivered duty and tax paid (DDP), meaning import duties and taxes are included in your final purchase price.

O2C Cycling makes every effort to ensure your order is shipped and delivered as efficiently as possible, covering standard duties, customs fees, and import taxes wherever applicable.

Please note that each country manages international imports differently, and depending on your location, you may occasionally be contacted by your local customs authority or courier (e.g., FedEx) to arrange clearance or pay additional charges specific to your region.

If this occurs, O2C Cycling is unable to reimburse any additional fees that may arise during the import or delivery process.

O2C Cycling covers standard duties and import taxes where applicable to ensure your order is delivered as efficiently as possible.

However, we are unable to declare shipments as gifts or adjust the declared value of any items for the purpose of reducing taxes or import fees.

Yes — O2C Cycling offers fast and free shipping on orders over £100 within the United Kingdom.

All UK orders are delivered duty and tax paid (DDP), meaning duties and import taxes are included in the final purchase price.

Yes — O2C Cycling offers free shipping on orders over AUD $260 to Australia.

We recommend matching the CM, MM or JP measurement printed on your current cycling shoes to the “Internal Shoe Length” (MM) listed on the O2C Cycling size chart.

If your existing shoes are accurately labelled for length, this comparison will help you identify the equivalent O2C Cycling size.

Note: Do not match sizes based on US, EU, or UK conversions — always use millimetre (MM) measurements for the most precise fit.

If you’re unable to try on O2C Cycling shoes in person or need help determining the right size, use our Shoe Size Finder to identify the ideal size and width for your feet.

You can also explore our Brand Comparison Tool, available on each product page, to compare your current cycling shoes with the closest fitting O2C Cycling model.

Simply click the image below, navigate to your desired shoe model, and select Brand Comparison to begin.

We recommend matching the CM,MM or JP measurement on your current cycling shoes to the “Internal Shoe Length” (MM) listed on the O2C Cycling size chart.

If your existing shoes are accurately labelled for length, aligning these numbers will help you select the equivalent O2C Cycling size.

Note: Do not match sizes based on US, EU, or UK conversions — always refer to millimetre (MM) measurements for the most accurate fit.

You can also use our Brand Comparison Tool, which allows you to compare your current cycling shoes with the most appropriate O2C Cycling size. Be sure to measure and consider the width of both feet to ensure an optimal fit.

All O2C Cycling shoes are covered by a 12-month warranty from the date of receipt, applicable to the original owner only.

Purchases ordered from and delivered within Europe include a 24-month warranty in accordance with EU consumer regulations.

The O2C dials and laces are guaranteed for the lifetime of the product on which they are integrated.

O2C Cycling’s warranty covers defects in materials and workmanship. It does not cover normal wear and tear, neglect, misuse, accidents, or damage resulting from improper care or modification.

Warranty claims will be considered ineligible under the following circumstances:

• The shoe or any of its components has been involved in a crash.
• Damage results from misuse of an O2C Cycling product, including but not limited to:
• Installation of non-O2C Cycling parts or accessories

All warranty claims should be submitted to the original point of purchase as soon as the issue is identified.

• If your purchase was made through a retailer (online or physical store), please contact them directly and follow their return or warranty process.
• If your purchase was made directly from O2C Cycling’s online store, please complete the Warranty Claim Form below. Ensure all required information is provided to avoid delays in processing.

Once your claim is received, an O2C Cycling representative will review the submission and respond within five business days.

Approved warranty items will be repaired or replaced at O2C Cycling’s discretion.

Warranty Claim Form — O2C Cycling Online Purchase

O2C Cycling offers a 30-day return period on all eligible shoes and parts purchased directly from our official online store.

To qualify for a return or exchange, products must be in original condition, unused, and show no signs of installation, heat molding, or wear.

Follow the instructions below for a smooth and efficient return or exchange process.

All Closeout sales are final. No refunds, returns, or exchanges are permitted except where required by law under statutory warranty or consumer guarantees.

Closeout product pages include a confirmation checkbox that must be selected before adding the item to your cart. Please read all related information carefully before completing your order.

• Eligible products may be returned for refund or exchange (excluding shipping fees) within 30 days of receipt.
• Refunds or exchanges are typically processed within five business days after the returned item is received.
• Wide, and other standard fit options are returnable.
• Innersoles may only be returned if unused and in original condition. Any signs of wear, installation, or riding will make them ineligible.
• All returned items must include their original packaging and be free of marks, cleat installation holes, or damage.

Customers are responsible for return shipping and insurance. O2C Cycling cannot accept liability for lost, delayed, or damaged return shipments.

If you purchased directly from the O2C Cycling online store, please visit your customer account to initiate a return

request. Include the following details:
• Order number
• Reason for return
• Whether you are requesting a refund or exchange
• (For exchanges) The desired size and width

Once your request is submitted, you’ll receive an email with full return instructions and the correct return address.

If you cannot locate your order number or experience any issues with the return process, please contact support@o2ccycling.com for assistance.

Products purchased through authorised retailers or online stockists must be returned directly to the original place of purchase.

O2C Cycling cannot process returns for purchases made outside our official online store.

All O2C Cycling shoes include a 12-month warranty from the date of receipt for the original owner.

Orders delivered within Europe include a 24-month warranty in accordance with EU regulations.

For details on submitting a warranty claim, please refer to our Warranty Policy section.

If you’ve received an incorrect item, please contact the O2C Cycling support team within 7 days of receiving your order.

Include the following details in your message:
• Your order number
• Your full name
• Photos of the item received

You can reach us by clicking the red chat icon in the corner of this page or by scrolling down to the Contact Us section.

Please do not submit an online return request for incorrect or faulty items — our team will assist you directly to resolve the issue quickly and efficiently.

Interested in stocking O2C Cycling products or establishing country-level distribution? We’re always looking to partner with retailers and distributors who share our passion for performance, innovation, and premium craftsmanship.

Please complete the form via the link below and include details about your store or company.

A member of our team will contact you shortly to discuss potential opportunities.

Dealer & Distributor Enquiries

We receive a high volume of sponsorship enquiries from athletes across road, triathlon, track, and more—ranging from junior development to elite squads. Most partnerships are finalized toward the end of each year for the following season, though we occasionally consider in-season opportunities.

The best way to be considered is to submit a concise proposal outlining:
• How you will represent O2C Cycling as a genuine brand champion (events, results, community impact, content, coaching/club influence, etc.).
• The support you’re seeking (product, event support, collaborative content, etc.).
• Your race calendar, notable results, audience reach, and relevant links (socials, team sites, media).

We evaluate proposals on meaningful impact—not just social metrics. Competitive results, authentic community engagement, and clear alignment with our focus on anatomical fit, biomechanics, and performance all matter.

If you’re not ready to submit a formal proposal, keep building your presence: participate in your cycling community, share knowledgeable content, and ride with intent. Staying on our radar helps for future seasons.

Please note: Due to volume, we can’t respond to every enquiry. If your proposal is shortlisted, a member of the O2C Cycling team will reach out.

To submit, contact our Sponsorship Team via the Contact Us page and include your proposal and order/contact details so we can follow up efficiently.

O2C Cycling proudly supports the cycling community by partnering with national and state cycling bodies, membership-based organisations, and professionals working full-time within the cycling industry.

Members of approved organisations are eligible for exclusive discounts on purchases made online. Please check with your organisation directly for details on eligibility and access.

• Cycling Industry Professionals: Full-time employees within the cycling industry may apply for access to our Industry Program by completing the application form.
• First Responders & Military Personnel (U.S. only): Contact O2C Cycling and include proof of current employment to confirm eligibility.
• Professional Athletes (UCI Continental, UCI ProTeam, or equivalent): Contact O2C Cycling directly with details of your current team, level of competition, and relevant credentials for consideration.

If you compete professionally or believe you should be considered for a discount on your next purchase, please reach out via our Contact Page with a summary of your background and achievements.

The O2C Cycling Industry Purchase Program (IPP) is designed exclusively for full-time employees working within the cycling industry. To apply, please complete the application form below. Allow 3–5 business days for review and approval of your submission.

• The program is open to full-time cycling industry professionals only.
• Discounts are extended in good faith and must not be used for purchases on behalf of friends or colleagues. Family purchases are permitted.
• O2C Cycling reserves the right to suspend or revoke program access at any time and for any reason.
• Program access is available exclusively through shop.o2ccycling.com.
• Proof of employment may be requested at any time to maintain eligibility.
• Discounts apply only to full-priced items and exclude sale, closeout, and shipping costs.
• Access to the program is valid for one calendar year. Participants may be required to reapply annually to renew eligibility.

Apply Now — Industry Purchase Program

Yes — O2C Cycling offers exclusive discounts for law enforcement, first responders, and military personnel.

To apply, please visit our Help Centre and contact our support team with proof of current employment or service.

Please note that this program applies only to purchases made directly through our official website.

Can’t find the answer you’re looking for in our FAQs? We’re here to help.

Please complete our Contact Us form, and a member of the O2C Cycling team will get back to you.

If you experience any issues with the form, you can also reach us directly at info@o2ccycling.com.

We aim to respond to all enquiries within 2–3 business days. Please note that response times may vary depending on time zone differences.

Once an order has been placed, we’re unable to guarantee any changes to model, size,
or width selections.

The best option is to place a new order for the correct item and then return the original
pair once it arrives, following our standard returns process.
We recommend reviewing our Returns Policy before purchasing to ensure your order is
eligible for return.

Once your order has been placed and an order confirmation has been issued, we’re
unable to guarantee any modifications or cancellations.

Orders that have already been collected or shipped cannot be changed or cancelled.

If you believe there’s been an error with your order, please contact our team as soon as
possible at sales@o2ccycling.com, and we’ll do our best to assist before dispatch.

Unfortunately, we’re unable to add items to an order once it has been placed.

If you’d like to purchase additional products, please place a new order for the items you missed.

Kindly note that shipping costs cannot be refunded or combined between separate
orders.

Unfortunately, we’re unable to apply discount codes retroactively or issue refunds for orders placed before a promotion began.
If your original purchase qualifies under our Returns Policy, you may return the first order and place a new order using the valid discount code.
Once your return is received and approved, we’ll process your refund accordingly.

Orders placed through local bike shops or authorised distributors are managed independently. O2C Cycling is unable to track or provide updates for these orders.
For delivery information or order status, please contact the store or distributor directly.

If your selected product is out of stock, our team will contact you to offer alternative
options — such as a different color or model — at no additional cost.
If the alternatives don’t meet your preference, you may choose to receive a full refund instead.

If an item is missing from your delivery, please contact the O2C Cycling support team as soon as possible so we can investigate and resolve the issue promptly.
Our team will review your order and shipment details and provide an update at the earliest opportunity. If you haven’t received a response within a few days, feel free to send a follow-up message for faster assistance.

If your order is returned to our warehouse — for example, due to an uncollected delivery or incorrect shipping details — please contact us to confirm your shipping address and contact number. Once your order is received back at our facility, our team will arrange to reship it to the correct address.

We understand that timely delivery is important. If you wish to cancel your order due to delivery concerns, please contact us as soon as possible. Our team will make every effort to cancel the order before it’s processed or dispatched.

Estimated shipping times are listed on each product page under the “Shipping” section.
For more detailed information — including regional delivery estimates and processing times — please visit our Shipping Information page in the Help Centre.

If you don’t have your order number, please contact our Customer Support Team through the Contact Us form and include as many order details as possible — such as your full name, email address, and purchase date. You can also check your order confirmation or tracking emails, which are sent to the email address used at checkout, to locate your order number for quicker assistance.

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we’re unable to cancel or modify it. If your order has already been dispatched, please refer to our Returns Policy for guidance on how to return your item once it arrives.

If you need to update your shipping address, please contact our team as soon as possible with your request. We’ll do our best to amend the details before your order is processed. Once an order has been processed or shipped, address changes can no longer be made. If your order has already been dispatched, please refer to our Returns Policy for information on how to return the item once received.